We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted, such as when a book shows obvious signs of use, or when an item is returned more than 30 days after delivery.

To start a return, you can contact us at: support@kafriendly.com. Please note that returns will need to be sent to the following address: Nhà 02a Long Hưng 1, Khu đô thị Vinhomes Thăng long, Xã An Khánh, Huyện Hoài Đức, Thành phố Hà Nội, Việt Nam.You will be responsible for paying the shipping costs for returning your item, and these costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kafriendly.com.
If buyers are unsatisfied with the resolution provided for after-sale issues, they have the responsibility to open a dispute with Micomci to seek further assistance.

Please read our shipping policy to understand important details about shipping costs, delivery destinations, timelines, multiple addresses, PO Box deliveries, VAT taxes, and customs fees.

HOW MUCH DOES SHIPPING COST?
The shipping costs for your order may vary based on the shipping destination and the number of items you purchase. To calculate the exact shipping charges, simply add the items to your cart, proceed to checkout, and enter your mailing address. The shipping cost will be automatically updated and displayed in your total costs.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 business days of receiving your shipping confirmation email, please contact us at support@kafriendly.com with your name and order number, and we will look into it for you.
WHERE DO WE DELIVER?
We offer worldwide shipping, ensuring that customers around the globe can enjoy our products and services.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).Kindly consider these estimates when planning for the arrival of your order.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
At this time, we do not offer the option to ship to multiple addresses for a single order. If you wish to have items delivered to multiple addresses, we kindly ask you to place separate orders for each address.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES AND CUSTOMS FEES?
For international shipments originating from the United States, we ship items under the DDU (Delivered Duty Unpaid) terms. This means that we do not collect VAT (Value Added Taxes). Any applicable taxes, duties, or customs fees are the sole responsibility of the recipient of the package.
Please note that depending on the receiving country, your package may be subject to local customs or VAT charges. We recommend contacting your local customs office for detailed information regarding your country's customs policies.
CONTACT INFORMATION
We hope this shipping policy provides clarity on important aspects of the shipping process at Micomci. If you have any further questions or concerns, please do not hesitate to contact our customer support team by this email address:support@kafriendly.com.

This Privacy Policy describes how Micomci Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Micomci.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@kafriendly.com or by mail using the details provided below:
CÔNG TY TNHH BAO BÌ THÂN THIỆN KA
Address: Nhà 02a Long Hưng 1, Khu đô thị Vinhomes Thăng long, Xã An Khánh, Huyện Hoài Đức, Thành phố Hà Nội, Việt Nam

Email: support@kafriendly.com
Working hour: 24/7

KA FRIENDLY PACKAGING COMPANY LIMITED, we are proud to be your one-stop-shop for all your household needs. With a wide range of products available, including bathroom supplies, household appliances, kitchen supplies, and pet supplies, we aim to fulfill your every requirement.
Who We Are
At Micomci International Trading Company Limited, we are dedicated to providing high-quality products at affordable prices, accompanied by exceptional customer service. We understand the significance of reliable and functional items in your home, which is why we source our products from trusted and reputable brands.Our team consists of experts in each category, ensuring that we offer the latest and greatest products available on the market. We strive to stay up-to-date with trends, technology, and innovations to provide you with the best products possible. Whether you're looking for innovative kitchen gadgets, stylish bathroom accessories, or state-of-the-art household appliances, we've got you covered.

Our Mission
Our mission is to meet and exceed your expectations by offering top-notch products and outstanding service. We are committed to providing you with high-quality items that enhance your daily life, making your home more comfortable, functional, and enjoyable.
We take pride in our customer service and aim to create a seamless shopping experience for you. By staying up-to-date with the latest trends, technology, and innovations, we ensure that we offer you the best products available on the market.

"How to check one or multiple tracking numbers?"
Step 1: Access the link
https://www.ninjavan.co/en-my/tracking
Step 2: Input your order number into the search bar and click "Track".
Step 3: The website will show you detailed information regarding your order, including the shipment date, sender and receiver's address, and current order status.
Step 4: If you need further assistance or have any questions, please contact the website's customer service department for help.
Note: One or more tracking numbers will be sent to the customer's email after 1-2 days, counted from the successful placement of your order.

Depending on the number of products in your order, there will be a corresponding number of tracking numbers.

For example: if you have 5 products in the same order, we will send you 5 separate tracking numbers. If we send them incorrectly, you can request us by contacting us via email.

Email: support@kafriendly.com

This website is operated by KA FRIENDLY PACKAGING COMPANY LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Micomci Store. Micomci Store offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@kafriendly.com.
Our contact information is posted below:
CÔNG TY TNHH BAO BÌ THÂN THIỆN KA ( KA FRIENDLY PACKAGING COMPANY LIMITED )
Email: support@kafriendly.com
Address: Nhà 02a Long Hưng 1, Khu đô thị Vinhomes Thăng long, Xã An Khánh, Huyện Hoài Đức, Thành phố Hà Nội, Việt Nam